Lifetime Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewelry. Gemchique offers a lifetime warranty against manufacturing defects on all Gemchique fine jewelry.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. For customers outside of those countries, a $100 deposit will be taken before the shipment of your item to Gemchique for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Gemchique will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweler other than Gemchique will void the warranty. Gemchique will replace any damaged fine jewelry within 14 days of purchase. Outside of those 14 days, Gemchique will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
The loss of a gemstone caused by damage from everyday wear or from other damage.
Gemchique offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft.
The challenge
Special Requests
Our jewelry specialists will often be able to provide alternative gems or precious metals that are not shown on our website. For example, we have been able to offer the following to fit our customer needs and budgets:
- Additional ethical origin diamond options that are not shown on our website
- Alternative metals such as 14K white gold and 14K yellow gold
- Alternate colors, shapes, and sizes of sapphires, emeralds, and rubies and Semi-precious gems,
In addition, we can also make modifications to most of our standard styles to fit your preferences. This includes the following:
- Changing the finish from polish to matte
- Changing the width of the ring
- Setting different diamond or sapphire accents
We also offer custom design so you can design a truly one of a kind piece to be cherished always. Contact us for any special requests!
The solution
Placing and Tracking Your Order
Gemchique provides online order processing or if you prefer, we can process your order over the phone. Please call us at +316 40946038 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.
Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly at +31 6 40946038 Please contact us to check the status of your order.
Gemchique ships your order, you will receive another confirmation email indicating when you should expect to receive your package.
The results
Engraving Services
Many of our rings and select necklaces/bracelets can be engraved for an additional $40 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note that engraved rings can be resized for free but returning an engraved ring results in a $40 fee and exchanging an engraved ring results in an $80 fee. Engraving may take 3 additional days for delivery.